Increase your ROI

We understand that your success depends on results, from new client acquisition to customer retention. Our expertise in the Financial Services industry is built on performance, where our skilled Customer Service Representatives (CSRs) are a true reflection of your company due to their professionalism, knowledge and experience.

Data Analysis & Reportingy

Our robust reporting tools to track performance and Key Performance Indicators are immediately available for your review and accessible 24/7 through our secure and confidential client portal. Instant visibility allows you to analyze your call trends to ensure your lead generation, qualification and conversion efforts are effective.

Workforce Scalability

Our Inbound and Outbound Agents can scale up based on performance or volume at your request to maximize your ROI. Our Dedicated Agent model has proven success in the Financial Services industry with our various clients due to their specialized training, account proficiency, performance reviews and management oversight.

Inbound & Outbound Solutions

We handle financial calls on your behalf by being an extension of your business. Through detailed segmentation of incoming leads completed by our advanced scripting tool with logic-based options, we can properly identify the callers’ needs and proceed to document information to guide them through the lead funnel. Client acquisition is accomplished through successful caller engagement.

With complete control of your communication needs, Strategic Connection provides the solutions to make your business run as efficiently as possible. Read below to find out more and to show you how we help our valued financial industry clients.

Case Study

Client Fortune 500 Institution
Date Jun 2012 - Present
Services Lead Qualification, Call Transfers

Strategic Connection’s Financial Call Center Services: Everything You Need for Complete Customer Satisfaction

Financial planning requires accurate information, timely intelligence, responsive customer/ client service and also the right “knack” for performing when it matters most.

The same things can be said for your financial call center.

Whether you’re in charge of a wealth management firm, financial services company, mortgage lender or other monetary-based enterprises, a financial call center helps to:

  • Maintain customer confidence

  • Respond to ever-changing market conditions

  • Provide actionable financial information for your clients

  • Field and address all customer concerns

  • Enhance your brand image

  • Improve marketing communication

  • Build trust

  • And more

But is your firm prepared to handle the considerable effort to run a professional call center internally? Most financial service companies need assistance with their call centers and customer contact portals.

The solution? Financial services call center outsourcing, courtesy of Strategic Connection.

We’re the leader in efficient, cost-effective business process outsourcing (BPO), and there are few things more important than your financial services call center.

The Advantages of a Financial Call Center

With a capable financial services call center at your disposal, you’ll do much more than satisfy customer communication protocols. Sure, that’ s a major benefit – and taking care of your most crucial financial clients is part of doing business.

But when you do business with Strategic Connection’s financial services call center outsourcing, you’ll also enjoy:

  • Brand-boosting marketing. With our built-in marketing tools – including lead response management resources – your financial call center suddenly becomes an indispensable element of your marketing strategy.

  • Proven scripts, automated technology & more. Strategic Connection’s financial services call center outsourcing is a well-oiled machine that keeps your customer communications at the forefront of your financial services – even as our automated infrastructure runs in the background!

  • Live agent support. If required, Strategic Connection’s top-trained agents can help with your most pressing financial call center needs.

See How Strategic Connection’s BPO Financial Services Call Center Can Help Your Business Today!

When you have reliable financial services call center outsourcing in place, everything else falls into place! Thanks to Strategic Connection’s customized, turnkey financial call center BPO services, your company will enjoy an immediate boost in productivity – with favorable results to the bottom line!

Financial services call center outsourcing is a smart way to save money, exceed customer expectations, and give you the freedom and flexibility to address business-critical tasks. Fill out Strategic Connection’s customer contact form, and our financial call center consultants will show you how our BPO services can get your business back on the right track.

See how effortless financial services call center outsourcing can be! Sign up today with Strategic Connection to enhance your brand and take care of all your financial clients!

Financial planning requires accurate information, timely intelligence, responsive customer / client service and also the right “knack” for performing when it matters most.

The same things can be said for your financial call center.

Whether you’re in charge of a wealth management firm, financial services company, mortgage lender or other monetary-based enterprise, a financial call center helps to:

  • Maintain customer confidence

  • Respond to ever-changing market conditions

  • Provide actionable financial information for your clients

  • Field and address all customer concerns

  • Enhance your brand image

  • Improve marketing communication

  • Build trust

  • And more

But is your firm prepared to handle the considerable effort to run a professional call center internally? Most financial service companies need assistance with their call centers and customer contact portals.

The solution? Financial services call center outsourcing, courtesy of Strategic Connection.

We’re the leader in efficient, cost-effective business process outsourcing (BPO), and there are few things more important than your financial services call center.

The Advantages of a Financial Call Center

With a capable financial services call center at your disposal, you’ll do much more than satisfy customer communication protocols. Sure, that’ s a major benefit – and taking care of your most crucial financial clients is part of doing business.

But when you do business with Strategic Connection’s financial services call center outsourcing, you’ll also enjoy:

  • Brand-boosting marketing. With our built-in marketing tools – including lead response management resources – your financial call center suddenly becomes an indispensable element of your marketing strategy.

  • Proven scripts, automated technology & more. Strategic Connection’s financial services call center outsourcing is a well-oiled machine that keeps your customer communications at the forefront of your financial services – even as our automated infrastructure runs in the background!

  • Live agent support. If required, Strategic Connection’s top-trained agents can help with your most pressing financial call center needs.

See How Strategic Connection’s BPO Financial Services Call Center Can Help Your Business Today!

When you have reliable financial services call center outsourcing in place, everything else falls into place! Thanks to Strategic Connection’s customized, turnkey financial call center BPO services, your company will enjoy an immediate boost in productivity – with favorable results to the bottom line!

Financial services call center outsourcing is a smart way to save money, exceed customer expectations, and give you the freedom and flexibility to address business-critical tasks. Fill out Strategic Connection’s customer contact form, and our financial call center consultants will show you how our BPO services can get your business back on the right track.

See how effortless financial services call center outsourcing can be! Sign up today with Strategic Connection to enhance your brand and take care of all your financial clients!