Agent Specialization & Training

Our highly trained Agents complete industry-specific curriculum to ensure that our entire team is thoroughly proficient on our client accounts. Serving many clients in multiple industries requires a focused training team capable of identifying, testing and retaining Agents who consistently perform and drive results. Take a look at our industry-based solutions and how we can help your business.

Retail

We provide exceptional customer experiences for our Retail and eCommerce clients, ensuring that our professionalism, knowledge and level of service is a true reflection of their respected brand. Through customized reporting and multi-channel communication, our ability to streamline operations and provide cost effective solutions is demonstrated daily.

Technology

Assisting technological companies with their products or services, our team is proficient in software sales and support, help desk troubleshooting and order processing where the end goal is always customer satisfaction. Our technology clients recognize the value that we provide in order to continue their focus on constant innovation.

Education

From open enrollment registration periods to educational products, we offer a variety of services tailored to our education clients. Having the option to choose between our Shared and Dedicated Agent teams allows you the flexibility to not only scale immediately when needed, but the ability to gain additional account management and expertise.

Common Core Q & A

Today’s students are preparing to enter a world in which colleges and businesses are demanding more than ever before. To ensure all students are ready for success after high school, the Common Core State Standards establish clear, consistent guidelines for what every student should know and be able to do in math and English language arts from kindergarten through 12th grade.

The guide below provides answers to some of the frequently asked questions about the Common Core State Standards, from how they were developed to what they mean for states and local communities. Take a look:

Case Study

Client GALANZ
Date Sept 2013 - Present
Services Service Call & Warranty Support

Expert, Outsourced Contact Center Assistance from Strategic Connection

Industry-wide expertise for all of your call center needs – that’s the Strategic Connection advantage. We’re already the industry leader for business process outsourcing (BPO) for all types of industries, including healthcare, insurance, and financial services.

If your business doesn’t fall into those “main” categories, no problem at all! With retail call center services, top-end education call center services and all solutions for call center technology companies, we have robust, ready-to-deploy products and services that will give you a decided advantage over the competition.

Strategic Connection: Call Center Services, and So Much More!

Why do companies all across the globe choose Strategic Connection? For one reason, our advance call center platform offers a flexible, affordable solution for any type of call center, regardless of industry. Plus, we have superior inbound and outbound client communication services, all of which help you tend to immediate client needs, even while growing your business.

Let’s look at three different industries where our call center services provide value and results:

Retail. Need retail call center help? Strategic Connection offers a complete assortment of solutions, so you’ll stay on top of your business, and focus on what you do best! Thanks to our lead response management, our call center helps you gain additional retail clients, thanks to intuitive built-in marketing resources. Our retail call center platform is ready to take your business to the next level!

Educational institutions. From tech schools to four-year universities, call centers are the “face” of your learning enterprise. It’s important to keep up with educational trends, and also ensure you’re meeting would-be client expectations. One area where we help with education call center services is with reservations. Face-to-face meetings are imperative for higher education establishments. Without this trust-building process, it’s impossible for students (and parents) to commit to your curriculum. With our reservation services, Strategic Connection locks in important meetings for financial assistance personnel, academic advisors, and more.

Tech companies. Many tech companies experience tremendous, unexpected growth – and that’s a good thing! But it can be tough on your client outreach strategy. Sudden business surges present challenges for even the most well-run contact centers. Strategic Connection is used by technology companies everywhere for contact center assistance. We let the engineers, software developers, and other personnel handle their core competencies, while we take care of customer calls, product bulletins, and anything else your company needs help with.

Get the Strategic Connection Advantage Today – For Any & All Industries

If you’re ready to take the next step and improve customer service, Strategic Connection’s BPO call center system is ideal for retail call center, call centers for technology companies, and education call center services.

Just fill out our customer contact form to learn more. Our call center consultants are ready to help with your unique business process challenges. To speak directly with our staff, please call (800)-383-0515. Thanks for visiting Strategic Connection!

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